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AI / GPT

Bob the Broker

The most common question a managing broker gets is some version of "which form do I use for this?" Bob the Broker answers it. Agents ask in plain English; Bob finds the relevant sections across the 95 Tennessee REALTORS® forms with Postgres full-text search and answers from those forms only. Anything that crosses into legal advice is escalated to the agent's own broker instead of answered. Leadership can review every conversation and follow up on escalations. The same Bob runs in two portals under two brands.

Role
Designer and engineer.
Year
2026
Stack
Anthropic API·Claude·PostgreSQL Full-Text Search·Next.js·Supabase
Bob the Broker: Ask Bob in the Empower portal.
Ask Bob in the Empower portal.

Outcomes.

  • Answers from the 95 Tennessee REALTORS® forms only.
  • Legal questions escalated to the agent's own broker, not answered.
  • Conversation review and escalation follow-up for leadership.
  • One assistant deployed in two portals under two brands.

More views.

Bob the Broker: The same Bob in The Experience Portal.
The same Bob in The Experience Portal.
Bob the Broker: Escalations, reviewed by a human. Names are placeholders.
Escalations, reviewed by a human. Names are placeholders.

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